Each MSP has its own unique mix of service offerings, but most include remote infrastructure monitoring.įor a flat monthly fee, a robust remote infrastructure monitoring system benefits both the MSP and the customer. The specific services that MSPs offer vary greatly but include remote infrastructure monitoring, spam filtering, helpdesk, client and server management, and remote backup functionality. Managed services are a packaged set of IT services offered for a flat, predictable monthly fee. This document shows how Managed Services Providers (MSPs) can use Windows Intune™ in conjunction with a professional services automation (PSA) tool such as ConnectWise to create a seamless and efficient workflow.Īs the information services (IT) services industry has evolved, many service providers have found increased profitability and customer satisfaction by adopting a flat-rate services model, popularly called managed services.
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